Last updated: October 2026
This Privacy Policy explains how DLF Cargo Movers ("we", "us", "our"), with its office at Solanki Market, Plot No 2, Palam Vihar Rd, opp. Park View Apartment, Ashok Vihar Phase 1, III, Gurugram, Haryana 122006, collects, uses, shares and protects personal information when you visit dlfcargomovers.com, contact us, or use our packing, moving, vehicle transport and storage services. We are committed to handling your data responsibly and in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.
Information We Collect
We collect only the information needed to quote for, provide and improve our services.
Information you give us
- Your name, mobile number and email address.
- Pickup and delivery addresses, moving date and details of goods to be moved.
- Vehicle details such as model and registration for car or bike transport.
- Identity and address proof where required for transit documents or storage.
- Reviews, feedback and messages you send through our forms, phone, WhatsApp or email.
- Payment details such as UPI reference or bank transaction ID. We do not store full card numbers.
Information collected automatically
When you browse our website, our hosting provider and analytics tools may record technical information such as your IP address, browser type, device type, pages visited, time spent and the website that referred you. This helps us understand how the website is used and fix problems.
Survey information
During an in-person or video survey we may note or photograph the items to be moved to prepare an accurate quote and inventory. These records are used only for your move.
How We Use Your Information
- To respond to enquiries and send quotes.
- To schedule surveys, plan and carry out your move, and coordinate with your housing society or building management.
- To prepare transit documents, e-way bills, inventories, invoices and insurance paperwork.
- To send updates about your move by phone, SMS, WhatsApp or email.
- To process payments and maintain accounting records required by law.
- To handle complaints, damage claims and feedback.
- To improve our services and website.
- To send occasional service messages. We do not send promotional messages without your consent.
Sharing of Information
We do not sell or rent your personal information. We share it only where necessary to deliver our services or meet legal obligations:
- With our drivers, crew and destination partners who need your address and contact details to complete the move.
- With insurance companies when you opt for transit or storage insurance or make a claim.
- With housing societies or building management to obtain move-in or move-out permission, if you ask us to.
- With service providers such as email hosting, website hosting and payment platforms, who process data on our behalf under confidentiality obligations.
- With government authorities, courts or law enforcement where required by law.
Cookies
Our website uses a small amount of browser storage to remember, for example, that the enquiry popup has already been shown to you in a session. If analytics tools such as Google Analytics are enabled, they may set cookies to measure website traffic. You can block or delete cookies in your browser settings; the website will still work.
Data Security
We use reasonable technical and organisational measures to protect your information, including secure (HTTPS) connections on our website, restricted access to customer records, and password-protected systems. No method of transmission or storage is completely secure, but we work to protect your data and will inform you and the relevant authorities of any breach as required by law.
Data Retention
We keep enquiry information for up to 12 months if you do not book. For completed moves, we keep invoices and transaction records for the period required by tax and accounting laws, generally eight years. Survey photos and inventories are kept until your move and any related claims are closed. After that, data is deleted or anonymised.
Your Rights
Subject to applicable law, you may:
- Ask for a summary of the personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Ask us to erase data that is no longer needed, unless we must keep it by law.
- Withdraw consent for optional uses such as publishing your review.
- Raise a grievance about how your data is handled.
To exercise these rights, email info@dlfcargomovers.com or call +91 8860278889. We will respond within a reasonable time and in any case within the period set by law.
Reviews and Testimonials
If you submit a review through our website and agree to publication, we may display it with your first name and moving route. We will not publish your phone number or email. You can ask us to remove your review at any time.
Third-Party Links
Our website links to third-party services such as Google Maps, Google reviews and WhatsApp. Their privacy practices are governed by their own policies, which we encourage you to read.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal data from children under 18 without the consent of a parent or guardian.
Information Shared on Phone, WhatsApp and Video Calls
Many customers contact us by phone or WhatsApp and share videos of their homes for a survey. We use these videos only to estimate the volume of goods and prepare your quote. They are not shared outside our team, except with the crew supervisor assigned to your move. You may ask us to delete survey videos at any time after your quote is prepared. Call recordings, if any, are used only for quality and training purposes.
Website Forms and Email
When you submit a quote request or review on our website, the information is sent by email to our office address. A confirmation email may be sent to the address you provide. The form includes simple spam protection. We do not use the information you submit for any purpose other than responding to your request and providing the service you ask for.
Information About Other People
If you give us details of another person – for example, a family member who will receive goods at the destination – please make sure they are aware and agree. We use such information only to complete the delivery.
Marketing Communication
We may occasionally send seasonal tips or service updates to customers who have moved with us. Every such message will include an easy way to opt out, and we will stop immediately if you ask us to. We do not share your contact details with other businesses for their marketing.
Where Your Data Is Stored
Your data is stored on systems located in India or with reputable cloud service providers that may store data in other countries under appropriate safeguards. Wherever your data is stored, we apply the protections described in this policy.
Use of Photographs
Our team sometimes photographs packed goods for quality control and for our gallery. We take care not to include people, house numbers, documents or other identifying details. If you do not want photos of your goods used on our website or social media, tell your supervisor or email us and we will not use them.
Accuracy of Your Information
Please make sure the information you share with us is accurate and up to date, especially addresses and phone numbers, since these are essential for a successful move. If any detail changes, let us know as soon as possible so we can update our records.
Consent
By submitting a form on our website, calling us or booking our services, you consent to the collection and use of your information as described in this policy. You may withdraw consent for optional uses at any time, although we may need to keep some information to complete a service already in progress or to meet legal requirements.
Security of Online Forms
Forms on our website are sent over an encrypted HTTPS connection and are processed by a server-side script that checks for spam and removes unsafe characters before sending the details by email. We do not store form submissions in a public database. Access to our business email account is limited to authorised staff and protected by strong passwords.
Retention of Reviews
Reviews you submit through our website are kept for as long as they are displayed on our website or for up to three years, whichever is longer, unless you ask us to remove them earlier.
We take privacy seriously because moving involves your home, your belongings and your family's routine. If you have any doubt about how your information is used, please ask us. We would rather answer a question than leave you uncertain.
Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page with the date of the last update. Significant changes will be highlighted on our website.
Grievance Officer and Contact
For any questions or complaints about this Privacy Policy or your personal data, contact:
Grievance Officer, DLF Cargo Movers
Solanki Market, Plot No 2, Palam Vihar Rd, opp. Park View Apartment, Ashok Vihar Phase 1, III, Gurugram, Haryana 122006
Email: info@dlfcargomovers.com
Phone: +91 8860278889